Return Policy
Cancellation Policy for book orders
Consumers have a statutory right of cancellation. A consumer is any natural person who enters into a transaction for purposes which are predominantly not related to their commercial or their independent business activity (Section 13 of the German Civil Code (BGB)).
Cancellation Policy
Right to Cancel
You have the right, within a period of fourteen days, to cancel this contract without providing any reason. The cancellation period is fourteen days from the day on which you, or a third person nominated by you, other than the carrier, take possession of the last of the goods.
In order to exercise your right to cancel, you must notify us
Kerber Verlag
Christof Kerber GmbH & Co. KG
Detmolder Straße 60
33604 Bielefeld
Tel. 0521-9500810
Fax. 0521-9500888
info@kerberverlag.com
by means of a clear statement (e.g. a letter sent by post, facsimile or email) of your decision to cancel this contract. For this, you can use the attached model cancellation form, although this is not compulsory. To comply with the cancellation period, the communication concerning the exercise of the right to cancel must be sent before the expiry of the cancellation period.
You can also use this form for your cancellation:
To
Kerber Verlag
Christof Kerber GmbH & Co. KG
Detmolder Straße 60
33604 Bielefeld
Tel. 0521-9500810
Fax. 0521-9500888
info@kerberverlag.com
:We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],
Ordered on [*] / received on [*],
Name of consumer(s), Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper). Date
[*] Delete as appropriate.
Consequences of cancellation
If you cancel this contract, we must reimburse you for all payments, including delivery costs (with the exception of additional costs arising as a result of you choosing a delivery method other than the cheapest standard delivery that we offer) which we have received from you. This reimbursement must be made promptly and, at the latest, within fourteen days from the day on which we receive the communication concerning your cancellation of this contract. For this reimbursement, we will use the same payment method as that which you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees as a result of this reimbursement.
We can withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand back the goods to us promptly and, at the latest, within fourteen days from the day on which you inform us of the cancellation of this contract. To comply with this deadline, you must send the goods before the period of fourteen days expires. You must bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods, when this diminution in value results from the handling of the goods in a way other than is necessary to ascertain their condition, nature and functionality.
Exclusion or premature lapse of the right to cancel
The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.